Refund and Returns Policy – Effective Date: January 14, 2025

At Safettopic, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your watch or accessories, we offer a comprehensive return and refund policy to ensure a hassle-free experience.

1. Return Eligibility

To be eligible for a return, the item must meet the following criteria:

  • Timeframe: You must request a return within 30 days from the date of purchase.
  • Condition: The item must be in its original, unused condition, with no signs of wear, scratches, or damage. All original packaging, including any tags, manuals, and accessories, must be included.
  • Proof of Purchase: A valid proof of purchase, such as the order confirmation email or receipt, is required for all returns.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at info@safettopic.click or call us at (225) 209-0294 to request a return authorization. Please include your order number, a brief explanation of the reason for the return, and photos of the item if necessary.
  2. Return Authorization: Once we approve your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  3. Return Shipping: You are responsible for the return shipping costs, unless the item is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service to ensure your item arrives safely.
  4. Refund Processing: Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If everything is in order, we will process your refund to the original payment method within 5–7 business days.

3. Refunds

If your return is approved, a refund will be issued to the original payment method. Please note:

  • Shipping Fees: Shipping charges are non-refundable, unless the return is due to a defect or an error on our part.
  • Restocking Fees: We do not charge restocking fees for returns.
  • Partial Refunds: If an item is returned damaged, used, or missing parts, we may issue a partial refund based on the condition of the returned product.

Refunds typically take 5–7 business days to appear in your account, depending on your bank or payment provider.

4. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return the original item and place a new order.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support team immediately at info@safettopic.click or call us at (225) 209-0294. We will provide instructions for returning the item at no cost to you and offer a replacement or refund depending on your preference.

6. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized items
  • Watches that have been worn, resized, or altered
  • Items marked as final sale

7. Late or Missing Refunds

If you have not received a refund after 7 business days, please check your bank or credit card statement. If the refund is still not reflected, please contact our customer service team at info@safettopic.click for assistance.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, or if you need to initiate a return, please contact us at:

We are here to help and ensure that your experience with Safettopic is positive.